We are committed to quality service and products, but we will offer you a refund if the product you received was faulty. In such cases, please contact our customer support within 14 days of purchase and provide detailed information regarding the issue. Please be ready to provide us with some form of visual proof.
If you would like to submit a refund request, please use the Submit a request form below. We kindly ask you to include proof of payment (payment receipt or screenshot from your bank statement) and the email address used to sign up. A customer service representative will get back to you once your submission is reviewed (within 1-3 business days).
Once a refund is issued, you will no longer have access to the product. All refunds are transferred to the account that initially paid for the product. By purchasing from our website, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment, or legal actions.
Please read more about this policy via our terms and conditions page: https://dofasting.com/general-conditions
If you dispute or chargeback the purchase with your credit card provider, we will not be able to refund the transaction, and it might take months until a final resolution is settled upon. Cases closed in the merchant's favor cannot be reversed. Therefore, we kindly ask you to stay patient and give us a chance to resolve the issue directly with you.