DoFasting Help Center

My account

• Downloading the DoFasting app
• Forgot my password
• How to delete the account

Subscriptions & Payments

• Cancellation & refund policy for the app
• Subscription management and refunds via App Store
• Subscription management and refunds via Google Play
• How much does the app subscription cost?
• Why was my payment declined?

Technical Issues

• App is freezing or not working
• Can't download the app from App Store
• Can't download the app from Google Play
• Can't log in
• I haven't received anything after completing my purchase

Supplements

• Cancel supplement subscription
• How to return my supplements and get a refund?
• How to re-order supplements
• How to use Keto Fuel
• How to use DoFasting Gummies
• How to use DoFasting Box

App Features

• Can I use the DoFasting app on my computer?
• Do you have a vegetarian/vegan/gluten-free/lactose-free recipes?
• How is the app personalized?
• How to change the app language
• How to change the measurement system
• How to change the water intake goal

Smart Scale

• How to return an unused Smart Scale
• Can I pair the Smart Scale with several accounts?
• How to pair the Smart Scale with a device
• Where to purchase the Smart Scale
• Warranty policy

Dietary & Fasting

Community

• How to contact the customer support
• Is there a community I can join?